Users of Sony Ericsson phones that run on the Android platform have been waiting for an upgrade from Android 1.6 to 2.1. The update was originally expected in September. But Sony Ericsson then pushed the date back to October.
Faced with increasing pressure from its customers the company announced that the update will begin on a "roll-out" basis on October 31. Nordic users of SE Android phones did indeed receive the update... in the final hours of October 31, allowing the company to claim that it adhered to its promised October launch date. However most other owners of SE's Android phones have been kept waiting, and waiting, and waiting, and waiting... Get the picture? Basically this update is a work in progress and SE's engineers are way behind on their workload.
Unfortunately for Sony Ericsson, users of other brands of phones that utilize Android (Samsung, LG, Motorola, HTC, etc.) have had version 2.1 and 2.2 on their phone for months.
Hence the outpouring of anger on Sony Ericsson's official product blog here and here. As you can see there are over 2600 comments, many if not most from irate SE customers basically saying, "Where's my update?", and not necessarily in very polite tones!
This situation has also been met with virtually complete silence from the mobile phone press as if this debacle did not exist. A conspiracy of silence.
The standards of today's journalism never cease to amaze me.
As for Sony Ericsson, that's no way to run your business in this cut-throat market. But customers vote with their wallets so let's see what the ultimate repercussions of this Android update situation are on Sony Ericsson who has stated that it is aiming for global dominance in the Android handset market.
Hardly the way to set about achieving your goals.
And in case you're wondering I already have my update. That's the beauty of the open-source Android platform. Unlike the iPhone, for example, where everything absolutely must go through Apple. But Apple would never do this to its customers.
A man on a long journey through a perpetual desert.
The opinions expressed in this blog are mine and mine alone. They do not represent the views of any of my employers, past, present or future.